June 28, 2006

You've Got Frustration!

This is not one of my typical videos, being a news account, but it is funny in a perverse sort of way. Vincent Ferrari, interviewed here by WNBC, had heard the horror stories of people trying to cancel their AOL accounts. So he tried to cancel his own account, and recorded the telephone conversation. What follows is a prime example of how not to treat your customer. Golden moment: Ferrari, who is 30, is asked by the customer "service" rep to put Ferrari's dad on the phone so that the rep can plead with the dad for Ferrari to keep his account. Run time: 5:00.

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