Tom Peters had a post about a banner found at the Hua Xin Li Dress Co., Ltd. in China (Slogan from the Godless Commies ...). One person, who left a comment on the blog, listed a few of his (or her) favorite quotations on customers. I thought these were worth sharing:
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." - Jeff Bezos.
"I never get the accountants in before I start up a business. It's done on gut feeling, especially if I can see that they are taking the mickey out of the consumer." - Richard Branson
"Your most unhappy customers are your greatest source of learning." - Bill Gates
"In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity." - Azim Premji
"Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community." - Sam Walton
"It helps a ton when you learn people's names and don't butcher them when trying to pronounce them." - Jerry Yang
"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business." - Zig Ziglar
It's sort of ironic that I should find this list of quotations today as I had a really terrible experience waiting in line at the bank during my lunch hour. Extremely slow service (and not for the first time). This bank (UOB) needs its tellers to get some additional training in customer service and queue management.
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